FAQs

Q How do I register?

A

To enjoy uninterrupted LIVE Darshan of Durga Pujo from the Pujo Pandals of our Partner Pujo Committees - Chakraberia Sarbojanin, Ahiritola Sarbajanin and Salt Lake FD Block Sarbajanin Durga Pujos, Book Online Daala and Offer Anjali on MahaUtsavonline.com – please follow these simple steps to register online.

A) Online Registration

  • Click on the Login button placed on the top-right of the website
  • You will be directed to our User Login/Registration page
  • You can register either through your social media account (Facebook/ Google) or with your email ID.
  • To register using your social media account, simply click on the social media icon, enter your credentials
  • To register with your email, enter your email ID, enter the simple arithmetic based Captcha.
  • Once you enter the Captcha an auto generated OTP will be sent to the email ID you want to register with from info@festivalexperentia.com. This OTP will be valid for 10 mins only.
  • Enter the OTP received on your registered email ID in the box provided and click on PROCEED to complete your registration.
  • On successful registration, Your Account information will be displayed on your screen
  • You may edit your account name and location details.

B) Online Darshan - Register to watch Durga Pujo LIVE. Follow the simple steps below:

  • Go to the Online Darshan section on our website. You can find this section easily on the floating Quick links on the Home Page of the site. You can also navigate to the section from the 'Pujo Online' section on the top menu bar.
  • Choose the Participating Pujo Pandal you want to view.
  • Enjoy free live streaming of your selected Puja for the first 5 mins, post which you will be redirected to the User Login/Registration page. Login is FREE.
  • Follow the Registration Process mentioned in point A (Go to A) to register/login and continue enjoying live streaming of Durga Pujo from your selected Pujo pandal.

C) Register for Online Anjali / Online Daala / Online Pranami

  • If you are already logged in on MahaUtsavOnline.com, you can continue with our services of Online Anjali, Online Daala and Online Pranami with ease.
  • If you have not logged in or if you have not registered on MahaUtsavOnline.com, you will be redirected to our User Login/Registration page when you select a Pujo Committee for the following – Online Anjali, Online Daala and Online Pranami sections. To continue, simply follow the Registration Process mentioned in point A. (Go to A)

Q How do I experience the Online Durga Pujo Darshan?

A

You can enjoy viewing Durga Pujo Pandals of our Partner Pujo Committees – Chakraberia Sarbojanin, Ahiritola Sarbajanin and Salt Lake FD Block Sarbajanin.

Just follow these simple steps:

  • Choose the Durga Pujo you wish to see from the Online Darshan section on this website.
  • You can view the Goddess and celebrations of your selected Puja for 5 mins, after which you will need to register yourself to continue with the viewing for FREE.
  • A brief registration form will pop-up on screen. Just fill in the details and submit to keep enjoying unlimited Darshan of Durga Pujo all through the day.
  • To view Anjali, visit our Nirghonto (Puja Timings) section for exact timings of the Pujo. Choose the Pujo for viewing Anjali. You will be directed to the page with Online Darshan Timings. Set Notification through Email. The message - You have successfully subscribed for the notification will be displayed on screen. You will now receive reminders for your Pujo timings.

QHow can I offer Online Anjali?

A
  • Register on the MahaUtsav Online website.
  • View Nirghonto (Puja Timings) and decide on when or in which Pujo you wish to offer Anjali.
  • Set the reminder for Anjali from our Nirghonto section and you will keep receiving alerts on the day and time of your Anjali, which will also be webcast LIVE from the pandal of your choice via this website.
  • Next view Online Daala offerings catalogue.
  • Choose the offering you want to make. Pay through our payment gateway system and buy your 'Daala'.
  • We will send a confirmation of your purchase to your registered email ID.
  • Please note that the Daala you purchase will be sent to the home of your friend/ relative/ loved ones residing only in Kolkata. For that, do remember to fill in the address you want it delivered to, while filling in the Registration Form. The cost of the delivery is included in the price you pay for the Daala.

QHow to buy my Online Daala?

A

Visit the Online Daala section on our website.

  • Ensure that you have registered.
  • View our range of Daala and choose.
  • Daala Type
    Sweets Daala
    Sweets from 'Balaram Mullick and Radharaman Mullick' for blessings of Maa Durga and Dakshina
    Sweets & Fruits Daala
    Sweets from 'Balaram Mullick and Radharaman Mullick' + Fruits, for Maa Durga's blessings, along with Dakshina
    Sweets & Fruits Daala + Saree, Alta & Sindoor
    Sweets from 'Balaram Mullick and Radharaman Mullick' + Fruits for Maa Durga's blessings, along with Dakshina, Saree, Alta, Sindoor
  • You can buy Daalas for 1 or more people.
  • The Daala Prasad will be delivered to a local address in greater Kolkata or the NGO we are associated with - depending on your selection.

  • Click on 'Pay Now' and make your payment through our payment gateway system.
  • You will receive confirmation messages for your Order and the Payment received.
  • Log on to MahaUtsav Online at the time of your Anjali and participate in Live Anjali.
  • Please note, orders once placed cannot be edited or cancelled.

QHow do I offer Online Pranami?

A

On MahaUtsav Online you have the option to contribute for Durga Pujo. All you need to do is -

  • Visit our Online Pranami section.
  • Go through the Pranami options listed as below.
  • Element
    Bodhon
    Shashti Pujo
    Kala Bou Snan (Nabapatrika Snan)
    Saptami Pujo
    Saptami Arati
    Ashtami Pujo
    Sandhi Pujo
    Ashtami Arati
    Nabami Pujo
    Nabami Arati
    Dashami Pujo / Dadhikarma / Bisharjan Pujo
  • Choose and Pay the amount you choose as Pranami. A payment confirmation email will be sent to you on your registered email ID.
  • Specific Pujo activities available for 'fixed-price' contributions/Pranami.
  • During this activity, the name of the contributor/s shall be announced.
  • A Daala, which the contributor will not pay for, will be offered for blessings on the contributor’s behalf every day of Pujo.
  • Please note, orders once placed cannot be edited or cancelled.

QWhat happens to my online orders?

A

You can track your Online Orders on our Status Report page.

  • Once logged in you can check the status of your Order from the Order Status panel
  • Enter your Order ID
  • View your Order Status

QCan I cancel my order?

A

On MahaUtsavonline.com, orders once placed cannot be cancelled and the related refunds cannot be generated.

REFUND POLICY

There will be no refund for any purchases made by you on mahautsavonline.com. These include:

  • Purchase of Daalas Amount paid for the Daalas (comprising of sweets, fruits, clothes) once purchased through our Payment Gateway System or bank transfer in the Online Daala section cannot be refunded.
  • Online Pranami If you have made an offering to the Goddess through our Online Pranami section via our Payment Gateway System or Bank Transfer, the same cannot be refunded.

CANCELLATION POLICY

Cancellation is not permitted for any purchases made by you on MahaUtsavonline.com. These include:

  • Purchase of Daalas Orders made for the Daalas (comprising of sweets, fruits, clothes) through our Payment Gateway System or Bank Transfer in the Online Daala section cannot be cancelled once booked.
  • Online Pranami Offering to the Goddess, once made through our Online Pranami section via our Payment Gateway System or Bank Transfer, cannot be cancelled.

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